What to Do When an Insurance Adjuster Keeps Calling After a Car Accident

The Insurance Adjuster Keeps Calling. Do You Have to Handle It Yourself?

After a car accident, your phone may start ringing before you have had much time to process what happened. An insurance adjuster may call asking about the crash, your injuries, your medical treatment, or other details about your claim.

If you already have a personal injury attorney representing you, those calls may be one less thing you have to deal with.

Your attorney can communicate with the insurance company regarding your personal injury claim and help you navigate the claims process while you focus on your medical care and recovery.

Why Is the Insurance Adjuster Calling?

Insurance adjusters investigate claims on behalf of insurance companies. After a Texas car accident, an adjuster may contact you to gather information about matters such as:

• How the accident occurred
• The vehicles and people involved
• Whether you were injured
• The medical treatment you have received
• Your version of what happened
• The extent of your claimed damages
• Other information relevant to the insurance claim

While an adjuster may sound friendly and the questions may seem routine, it is important to remember that the adjuster is handling the claim on behalf of an insurance company.

Should You Give an Insurance Adjuster a Recorded Statement?

You may be asked to provide a recorded statement about the accident. Before agreeing, it can be helpful to understand why the statement is being requested and whether you are required to provide one under the circumstances.

Details can matter in a personal injury claim. Statements about how the crash happened, how you are feeling, or the extent of your injuries may later become relevant to the insurance company’s evaluation of your claim.

If you are represented by an attorney, you can speak with your attorney before providing statements or information regarding your personal injury claim.

What Happens After You Hire a Personal Injury Attorney?

Hiring an attorney does more than give you someone to call when you have a legal question. Your attorney can help manage the personal injury claim and communicate with the insurance company on your behalf.

Depending on the circumstances of your case, this may include:

• Notifying the appropriate insurance companies of the representation
• Communicating with insurance adjusters regarding the injury claim directly on your behalf
• Gathering relevant records and documentation
• Evaluating insurance coverage
• Documenting injuries and damages
• Presenting a personal injury claim to the insurance company
• Evaluating settlement offers
• Advising you throughout the claims process

In other words, when the adjuster keeps calling, you may not have to navigate those conversations alone.

Why Insurance Communications Matter After a Texas Car Accident

The days and weeks following an accident can be confusing. You may still be receiving medical treatment while simultaneously dealing with vehicle repairs, insurance paperwork, missed work, and questions about what happens next.

What you communicate to an insurance company can also become part of the claim process. That is one reason having an attorney handle insurance communications can be valuable.

A Texas personal injury attorney can help ensure that relevant information about the accident, your injuries, your treatment, and your damages is appropriately documented and presented as the claim progresses.

Injured in a Texas Car Accident? We Can Help.

At Texas Personal Injury Experts, PLLC, we represent people injured in motor vehicle accidents and help clients navigate the insurance claims process from the initial investigation through resolution.

If you have been injured in a car accident and an insurance adjuster is calling, you do not have to figure out the personal injury claim process by yourself.

Contact Texas Personal Injury Experts, PLLC to discuss your situation and learn more about your legal options.

Texas Personal Injury Experts, PLLC
1609 Nueces Street
Austin, Texas
833-300-0000
texaspersonalinjuryexperts.com

This is an attorney advertisement. The information provided in this article is for general informational purposes only and does not constitute legal advice. Every case is different, and reading this information does not create an attorney-client relationship.